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Customer Survey
 
Glass Nuvo continually stives to provide the best possible service to our customers. Therefore, we ask that you take a few moments and fill out this questionnaire and let us know how we're doing. It is important to us that our customers let us know what we are doing right, but most importantly, how we can imporve our products and services in the future. As a token of our appreciation, upon receiving your completed questionnaire (One per customer per year), we will provide you a 15 dollar discount good towards your next online order of 50 dollars or more.

 
Your Name :
Company Name :
Mailing Address :
Address Line 2 :
City :
State :
Zip :
Phone Number :
Email Address :
Fax Number :

 

1. General Information

  A. How did you hear about us?
  Magazine Ad Internet Search Personal Referral
 
  B. Approximately what percentage of your glassware is purchased from Glass Nuvo?
    %
 
  C. Which types of items do you purchase from us?
  Stemware Vases/Bowls Candleholders
  Figurines Fruit/Flowers Platters
 

2. Products / Inventory

  A. Does Glass Nuvo usually have the items you need in stock?
    Yes No
    (If "NO", please give an example?)
   
 
  B. Has the quality of our products always been satisfactory?
    Yes No
 
    (If "NO", please explain?)
   
 
  C. Are there other glass products which you are interested in?
    Yes No
    (If "YES", please specify which items?)
   

3. Packing & Shipping

  A. Are your orders shipped promptly and accruately?
    Always 1 2 3 4 5 Never
 
  B. Are our packing lists & invoices easy to read and understand?
  YES NO
  (If "No, how can they be improved?)
 
 
  C. Are our shipping cartons, boxes and labels all satisfactory?
  YES NO
  (If "No, how can they be improved?)
 

4. Summary

  How would you rate our overall performance?
  Excellent Good Average Poor
 
As we mentioned, Glass Nuvo strives to maintain the highest standards of service excellence. We welcome your suggestions as to how we can serve you better. Please use this space below to add any additional comments or suggestions.